For Swiss home care organisations
Surveys that not even we can read.
spitex.feedback takes the mandatory satisfaction survey off paper: sensitive answers are encrypted as they are typed, only you hold the key – and the analysis is ready at the push of a button instead of stacking up on a desk.
Hosting in Switzerland and the EU · DE / FR / IT / EN · End-to-end encrypted · Anonymous on request
Client satisfaction
Musterthal Home Care
- Reliability 4.7
- Trust 4.5
- Information 3.9
New feedback, East team
Reviews from
- local.ch
- search.ch
- Your own client survey
One platform
From the mandatory survey to continuous quality work.
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Encrypted from the first keystroke
Sensitive answers are encrypted in the client's browser. Only you hold the key – not even we, who run the service, can read the responses. Technically guaranteed, not merely promised.
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Fully anonymous if you want it
You decide per survey whether responses are attributable or not. No tracking, no cookies, no recognition across visits – answering honestly gets a lot easier.
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All feedback in one place
The annual survey, feedback from relatives and public reviews come together, instead of scattering across two inboxes, a binder and a spreadsheet.
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Analysis at the push of a button
Trends by team, region and month, free text condensed into themes. The quality evidence for the canton, the service contract and certification builds itself along the way.
Example analysis from 480 responses
Reliability strong. Changing key workers weak.
Free text is condensed into themes and assigned to teams automatically. You see where it hurts in the current quarter, not in next year's annual report.
- Punctual and dependable
- Too many changing faces
- Takes the time it needs
- Relatives not involved enough
- Easy to reach by phone
Privacy first
What clients confide, nobody reads.
Care at home touches the most sensitive data there is. That is why spitex.feedback is built so the answers technically cannot reach us – and never an advertising network.
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The key stays with you
Encrypted on entry, decrypted only inside your organisation.
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Anonymous if you want
Selectable per survey – no tracking and no cookies.
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Hosting in Switzerland and the EU
The application and database run with providers in Switzerland and the EU. Switzerland only on request.
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revFADP and GDPR
Data processing agreement included.
Pricing
Simple. Transparent. Swiss software.
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Basic
Try for free
For one organisation: the annual survey online instead of on paper.
- 1 organisation
- 4 languages (DE / FR / IT / EN)
- Encrypted survey, anonymous on request
- Sent by link, QR code or letter
- 50 reply suggestions per month
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Popular
Pro
On request
For every team and region, with roles and quality evidence.
- All teams and regions
- Role-based access
- Questionnaire tailored to your processes
- Surveys for relatives and staff
- Record and track measures
- PDF reports for the canton and certification
- Your own domains for survey and delivery
- Priority support
All prices exclude VAT. Networks and umbrella bodies with several organisations are quoted individually. Tailor-made means, with us: in a short time and at SME cost, not an enterprise licence and a year-long project.
What changes
Three things that are different after the first survey.
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Response rates rise instead of staying thin.
Paper goes out and barely comes back. A questionnaire that takes two minutes at the kitchen table does come back – from relatives too.
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Clients answer more honestly, because nobody is reading along.
Someone who knows their answer is encrypted and stays anonymous on request also writes down what goes unsaid during the visit.
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Quality evidence stops being busywork.
Instead of paper stacks and evenings in a spreadsheet, the analysis is ready at the push of a button – for the team meeting as much as for the canton and certification.
Ready for a survey that builds trust?
Set up in under a week. Multilingual, encrypted, revFADP-compliant, hosting in Switzerland and the EU.